FAQ

our questions — answered. Mercy Prints is here to help with all your custom printing needs.

1️⃣ What is a DTF Gang Sheet?

A DTF gang sheet (Direct-to-Film) is a transfer sheet filled with multiple designs. You can upload several logos or images to one sheet, then cut and press each individually onto fabric. It’s perfect for resellers, brands, and bulk orders.

2️⃣ What is a UV DTF Sticker Gang Sheet?

UV DTF stickers are vibrant, waterproof stickers that stick to hard surfaces (like mugs, tumblers, jars, laptops) — no heat press needed. Just peel, stick, and done!

3️⃣ How do I order a custom T-shirt?

Simply visit our Product Customizer App, choose your shirt style and size, upload your design, and check out. We’ll print and ship it directly to you.

4️⃣ What types of products can I customize?

You can customize:

  • 👕 T-Shirts

  • 👚 Long Sleeves

  • 🧥 Hoodies

  • ☕ Mugs

  • 🥤 Tumblers

  • 🛍️ Bags

  • ✒️ Pens

  • 🔑 Keychains

  • 🍻 Beer Openers

  • 🎁 Gift Items

5️⃣ What file types do you accept for uploads?

We accept:
✅ PNG (preferred)
✅ PDF
✅ SVG
✅ TIFF
✅ AI (Adobe Illustrator)
Make sure your file is high resolution (300 DPI) and has a transparent background for best results.

6️⃣ Do you offer glitter or metallic gang sheets?

Yes! We provide glitter and gold DTF gang sheets that add shimmer and shine to any design. These specialty options are ideal for fashion brands, dance teams, and standout event shirts.

7️⃣ What’s the turnaround time for custom orders?

⏱️ Production time: 1–3 business days
📦 Shipping: 2–5 business days (varies by location)
🚚 Rush options and local pickup in Richmond, VA available on request.

8️⃣ Do you offer bulk pricing?

Absolutely! We provide volume discounts on DTF gang sheets, apparel, and accessories. For a custom quote, email info@mercyprints.com.

9️⃣ Can I order just one item?

Yes! We offer no minimum order on most custom apparel and accessories. Whether it’s one shirt or one thousand, we’ve got you covered.

🔟 How durable are your prints and stickers?

Our DTF and UV DTF prints are built to last:

  • Wash-tested for 50+ cycles

  • UV stickers are waterproof and scratch-resistant

  • Apparel prints won’t crack or peel with proper care

1️⃣1️⃣ Do I need a heat press for UV DTF stickers?

❌ No! UV DTF stickers are peel-and-stick — no heat press required. Just apply pressure by hand or squeegee.

1️⃣2️⃣ How do I use a DTF gang sheet?

✅ Cut your design
✅ Position it on fabric
✅ Heat press at recommended settings
✅ Peel the film — done!
We include instructions with every order, and video tutorials are available.

1️⃣3️⃣ Can I track my order?

Yes. You’ll receive an email with tracking info as soon as your order ships. You can also check order status in your Mercy Prints account.

1️⃣4️⃣ What’s your return policy?

Due to the custom nature of our products, we only accept returns or offer replacements if the item is damaged, incorrect, or defective. Contact us within 3 days of delivery to report any issues.

1️⃣5️⃣ How can I contact Mercy Prints?

📍 Visit: 8401 Mayland Drive, STE A, Richmond, VA 23294
📞 Call: 757-520-5200
📧 Email: info@mercyprints.com
We’re here Monday–Friday, 9 AM – 6 PM EST