Terms of service

Effective Date: [Insert Today’s Date]
Company Name: Mercy Prints LLC
Website: www.mercyprints.com

Welcome to Mercy Prints. By accessing or using our website, services, or placing an order through our site, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1️⃣ Overview

This website is operated by Mercy Prints LLC, a veteran-owned and family-operated business located in Richmond, Virginia. Throughout the site, the terms “we,” “us,” and “our” refer to Mercy Prints. By using our services, you agree to these terms.

If you do not agree to all the terms and conditions in this agreement, you may not access the website or use any services.

2️⃣ Use of Our Services

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases on this site. You agree not to use our products or services for any illegal or unauthorized purpose.

Mercy Prints reserves the right to refuse service, cancel orders, or terminate accounts at our discretion.

3️⃣ Order Accuracy & Responsibility

Customers are responsible for:

  • Uploading correct artwork files

  • Selecting the appropriate sizes, colors, and quantities

  • Reviewing all customization details before checkout

We are not responsible for errors due to incorrect submissions. Please double-check your order before placing it.

4️⃣ Custom Product Policy

Due to the custom nature of our items (DTF transfers, UV stickers, apparel, and accessories):

  • All sales are final

  • No returns or exchanges are accepted unless an item arrives damaged or defective

  • Replacements are reviewed on a case-by-case basis

See our full Return & Refund Policy for more details.

5️⃣ Intellectual Property

You confirm that you own the rights to, or have permission to use, any artwork, logo, or content you upload for custom printing. Mercy Prints is not liable for unauthorized use of copyrighted or trademarked materials submitted by customers.

We reserve the right to reject or cancel any order containing offensive, illegal, or infringing content.

6️⃣ Pricing & Payments

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

All payments are processed securely through third-party gateways such as Shopify Payments, PayPal, or Stripe.

7️⃣ Shipping & Delivery

Delivery times are estimates and may vary due to external factors. Mercy Prints is not liable for delays caused by shipping carriers or incorrect shipping information provided by the customer.

8️⃣ Limitation of Liability

To the fullest extent permitted by law, Mercy Prints shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Misuse of our products

  • Incorrect application of DTF transfers

  • Technical issues with file uploads or product customizer tools

9️⃣ User Account Responsibility

If you create an account on our site, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

🔟 Modifications to the Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes.

Your continued use of our website or services following any changes constitutes acceptance of those updates.

📞 Contact Information

For questions regarding these Terms, please contact:

Mercy Prints LLC
📍 8401 Mayland Drive, STE A, Richmond, VA 23294
📧 info@mercyprints.com
📞 757-520-5200