Privacy policy

Effective Date: [Insert Today's Date]
Company Name: Mercy Prints LLC
Website: www.mercyprints.com

At Mercy Prints, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our services.

By using our website, you consent to the practices described below.

📋 Information We Collect

When you visit or interact with our website, we may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, shipping/billing address

  • Order Details: Product selections, artwork files, order history

  • Payment Information: Securely processed via third-party providers (we do not store credit card details)

  • Device Information: IP address, browser type, time zone, cookies, and referring pages

  • Usage Data: Pages viewed, time spent, interactions, and clicks (for website optimization)

🧠 How We Use Your Information

We collect this data to:

  • Fulfill your orders and provide customer service

  • Communicate order updates, shipping details, and promotions (if subscribed)

  • Improve our website functionality, performance, and user experience

  • Prevent fraud and comply with legal obligations

  • Respond to inquiries and support requests

💳 Payment Security

All payments are processed through secure, PCI-compliant third-party gateways like Shopify Payments, PayPal, or Stripe. Mercy Prints does not store or have access to your full credit card information.

🍪 Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Store cart contents

  • Remember your login session

  • Analyze traffic and user behavior

  • Serve retargeted ads (via platforms like Facebook or Google)

You can manage or disable cookies through your browser settings.

📤 Email & SMS Marketing

If you opt-in to receive marketing emails or SMS messages, we may send you updates about new products, discounts, and promotions. You can unsubscribe anytime by clicking the link in our emails or replying "STOP" to SMS messages.

We will never sell or rent your contact information to third parties.

🔁 Third-Party Services

We may share limited data with trusted third-party services only when necessary for:

  • Payment processing

  • Order fulfillment and shipping

  • Marketing and analytics

  • Website hosting and security

These services are contractually obligated to protect your information and use it only for authorized purposes.

📦 Data Retention

We retain customer order information for legal, accounting, and record-keeping purposes. You may request deletion of your personal data by contacting us (unless required to be kept for regulatory reasons).

🧑⚖️ Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Request access to the data we hold

  • Request correction or deletion of your data

  • Object to processing or limit use

  • File a complaint with your local data authority

To exercise any of these rights, email us at info@mercyprints.com

🔐 How We Protect Your Information

We implement strict security protocols, encryption, and secure server environments to protect your data from unauthorized access, alteration, or misuse.

📅 Policy Updates

We may update this policy from time to time. The latest version will always be posted on this page with the updated effective date.

📞 Contact Us

If you have any questions or concerns about your privacy, please contact:

Mercy Prints LLC
📍 8401 Mayland Drive, STE A, Richmond, VA 23294
📧 info@mercyprints.com
📞 757-520-5200