Refund policy

Clear. Fair. Customer-Focused.

At Mercy Prints, we take great pride in the quality of our work. Every order is crafted with precision using premium materials and professional-grade printing. Due to the custom nature of our products, all sales are considered final — but we’re committed to making things right if something goes wrong.

📦 All Sales Are Final on Custom Products

Because every item is made to order, we do not accept returns, cancellations, or exchanges for the following:

  • Custom T-shirts, apparel, and accessories

  • DTF gang sheets and UV DTF sticker gang sheets

  • Personalized items created using our Product Customizer App

Please double-check your design, sizing, and file quality before submitting your order.

🛠️ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described, we’re here to help.

✅ You’re eligible for a replacement if:

  • The item was received misprinted or damaged during transit

  • You received the wrong size, color, or product type

  • The print quality is significantly below industry standard

📅 Return/Claim Window

You must contact us within 3 business days of receiving your order to report an issue.

📝 How to Submit a Return/Replacement Request

Please email us at info@mercyprints.com with:

  1. Your full name & order number

  2. Photos of the damaged or incorrect item

  3. A brief description of the issue

Our team will review your claim within 1–2 business days and provide next steps for a reprint or refund (if applicable).

❗ Ineligible Return Reasons

We do not offer refunds or replacements due to:

  • Incorrect file uploads or low-resolution artwork submitted by customer

  • Minor color variations between on-screen proof and printed product

  • Customer remorse or incorrect size choice on personalized apparel

  • Improper application of DTF transfers due to incorrect heat press settings

📞 Questions?

We’re here to help with file checks and setup tips before you place your order.
Contact our support team at:
📧 info@mercyprints.com
📞 757-520-5200

Mercy Prints is proud to be a veteran-owned and family-operated business. We’re committed to customer satisfaction and transparency at every step.